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| Home > Service & Support > Service |
Service & SupportBystronic factory-trained technicians and expert hotline engineers are committed to providing the very best in customer support. Field Service Technicians are located strategically throughout North America to provide local on-site service support. A Regional Service Manager is located within his geographical area of responsibility to maintain close contact with the technicians and to provide exceptional response to your service requests. This high performance team can be reached by telephone, fax, or email. Services include
When contacting Service it is important to use the Service Hotline first. Approximately 80% of the problems are resolved over the Hotline. If a Service Technician is needed and we have a good understanding of the problem from the Hotline, the Regional Service manager will dispatch the appropriate person with the correct parts, ensuring you uptime is maximized.
CONTACT: Service Hotlines: USA: Hours of operation: Monday-Friday, 8:30 am - 6:00 PM (Central Time) Service Hotline: 800-247-3332 Laser: laser.us@bystronic.com Water Jet: waterjet.us@bystronic.com Press Brake: pressbrake.us@bystronic.com Canada: Hours of operation: Monday-Friday, 8:30 am - 7:00 PM (Eastern Standard Time) Service Hotline: 800-247-3332 Laser: laser.ca@bystronic.com Water Jet: waterjet.ca@bystronic.com Press Brake: pressbrake.ca@bystronic.com Mexico: Hours of operation: Monday-Friday, 8:30 am - 6:00 PM (Central Time) Service Hotline: (044) 81107-79282 or 33-3044-0505 Igor.Pinto@bystronic.com New Installations: (USA and Canada Only): All new installations in the USA and Canada are coordinated by Bob Danforth. He can be reached at 874-214-1416 or via email at Bob.Danforth@bystronic.com. Regional Service Managers: Eastern Region: Pat Galla |716-433-2456| patrick.galla@bystronic.com Alabama, Connecticut, Delaware, District of Columbia, Florida, Georgia, Kentucky, Maine, Maryland, Massachusetts, Michigan, Mississippi, New Hampshire, New Jersey, New York North Carolina, Ohio, Pennsylvania, Rhode Island, South Carolina, Tennessee, Vermont, Virginia, West Virginia Mid-West Region: Joe Barnes | 816-873-3231 | joe.barnes@bystronic.com Illinois, Indiana, Iowa, Minnesota, Missouri, North Dakota, South Dakota, Wisconsin Western Region: Brent Auxier | 847-214-1406 | brent.auxier@bystronic.com Alaska, Arizona, Arkansas, California, Colorado, Hawaii, Idaho, Kansas, Louisiana, Montana, Nebraska, Nevada, Oklahoma, Oregon, Texas, Utah, Washington, Wyoming Canada: Bystronic Canada LTD Mike Cummings | 905-890-2999 | michael.cummings@bystronic.com Mexico: Bystronic Mexico S.A de C.V Igor Pinto | igor.pinto@bystronic.com Click here to sign up for the latest product news and technical updates. |
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